We protect what you rely on
You know when you drop your smartphone and the display breaks? Or if your iPad is stolen at university and you can no longer work? This can quickly become expensive. You can therefore now have all devices that you buy through our online shop insured. We protect your mobile life with insurance and ensure that you are on the safe side always and everywhere. And if the worst comes to the worst, you will benefit from our customer service available around the clock and our fast claims processing.
What is covered?
FALL AND BREAK DAMAGE
Dropped cell phone? With us your device is well protected.
NATURAL FORCES AND FIRE
Safety for your device – even in the event of natural disasters and fire.
LIQUID
DAMAGE
Don't worry about water, coffee, wine or the toilet - we've got your device covered!
ROBBERY AND
THEFT
Cell phone gone? You can relax, we'll take care of a replacement.
your advantages
- Protection against robbery and theft as well as accidental damage with just one additional click
- Starts on the day of delivery
- No additional registration
- Simple and fast online Claims settlement
- Repair or replacement within a few days
- Protection renewable annually
- Preserves resale value and is transferable
- Low deductible: 10% for property damage and 30% in case of theft
This is how you take out the insurance
Directly to report damage
You can easily reach us if you would like to report damage:
By phone at +49 89 62824382
By contact form
Or quickly and easily via the Chatbot:
Our insurance partner
There is none
Why Hakuna? They blow a breath of fresh air through the e-commerce landscape from the lively metropolises of Munich and Berlin: always innovative, consistently customer-oriented and always one step ahead. What does that mean for you? You can shop for refurbished products without any stress. With Hakuna by your side, you can enjoy worry-free shopping.
REFURBISHED + INSURANCE = ❤️
Find your refurbished smartphone now and insure it quickly and easily – directly in the ordering process.
FAQ
If insurance is available for the product you selected, it will
appear as an option on the product detail page. Simply click on the checkbox
to add the protection to the product, and then continue with the
ordering process as usual. You will then receive your insurance documents from
Hakuna by email.
The claim can be reported quickly and easily via Hakuna's claims chat.
In order to be able to help you, all you need is your email address and a
short description of the problem.
Sustainability plays an important role at Hakuna, so your product will be repaired first whenever
possible. If repair is not possible,
Hakuna will either replace or refund the product. Regardless of how your
claim is resolved, Hakuna will ensure that you receive a
working product back as quickly as possible.
If you return your product, your insurance coverage will be automatically
cancelled and you will receive a full refund of the purchase price.
For more information, you can visit Hakuna's website at
hellohakuna.com or contact contact@hellohakuna.com directly.
