We protect what you rely on
Do you know what it's like when you drop your smartphone and the screen breaks? Or when your iPad gets stolen at university and you can't work anymore? That can quickly become expensive. Therefore, you can now insure all devices that you purchase through our online shop. With the insurance, we protect your mobile life and ensure that you are always on the safe side, wherever you are. And if something goes wrong, you benefit from our customer service, which is available around the clock, and our fast claims processing.
What is covered ?
FALL AND BREAKAGE DAMAGE
Did you drop your phone? With us, your device is well protected.
FORCES OF NATURE AND FIRE
Safety for your device – even in the event of natural disasters and fire.
LIQUID-
DAMAGES
Don't worry about water, coffee, wine or the toilet - we've got your device covered!
ROBBERY AND
THEFT
Lost your cell phone? You can relax, we'll take care of getting a replacement.
Your advantages
- Protection against robbery and theft as well as accidental damage with just one additional click
- Starts on the day of delivery
- No additional registration
- Simple and fast online claims processing
- Repair or replacement within a few days
- Annually renewable protection
- Maintains resale value and is transferable
- Low deductible: 10% for property damage and 30% for theft
This is how you take out the insurance company
Directly to the damage report
You can easily reach us if you want to report a damage:
By phone at +49 89 62824382
By contact form
Or simply and quickly via the chatbot:
Our insurance partner
Hakuna
Why Hakuna? They are blowing a breath of fresh air through the e-commerce landscape from the lively metropolises of Munich and Berlin: always innovative, consistently customer-oriented and always one step ahead. What does that mean for you? You can shop for refurbished products, completely stress-free. With Hakuna by your side, you can enjoy worry-free shopping.
REFURBISHED + INSURANCE = ❤️
Find your refurbished smartphone now and insure it quickly and easily – directly in the ordering process.
FAQ
If insurance is available for the product you have chosen, it will
on the product detail page as an option. Simply click on the checkbox,
to add protection to the product and then proceed as usual with the
You will then receive your insurance documents from
Hakuna by email.
The damage report is quick and easy via Hakuna's damage chat.
To help you, they only need your email address and a
short description of the problem.
At Hakuna, sustainability plays an important role, so your product, when
always possible, repaired first. If repair is not possible,
Hakuna will either replace or refund the product. Regardless of how your
Once the claim is resolved, Hakuna will ensure that you receive a
you receive a working product back.
If you return your product, your insurance coverage will automatically
canceled and you will receive a full refund of the purchase price.
For more information, visit Hakuna’s website at
hellohakuna.com or contact us directly contact@hellohakuna.com turn around.